Legal & Policy

Terms & Conditions &
Refund Policy

These terms outline the rules and regulations for the use of Global Associate's website and donation services.

1. Introduction

Global Associate is a registered non-governmental organization (NGO) dedicated to providing social services and public welfare initiatives.

These Terms & Conditions govern all donations and transactions processed through our website, including payments via WebXPay IPG.

2. Donation Transactions

Donations made through our website are used exclusively for charitable programs approved by Global Associate.

All transactions are processed securely via WebXPay and are subject to applicable banking regulations. By making a donation, donors acknowledge that their contribution is intended for charitable purposes only.

3. Refund Policy

Key Guidelines:

  • Donations are generally non-refundable, as funds are allocated directly to charitable activities.
  • Refunds may be considered only under exceptional circumstances, such as duplicate payments or technical errors.

Requests for refunds must be submitted in writing to info@globalassociate.lk within 7 days of the transaction. Approved refunds will be processed via the original payment method within 14 business days.

4. Security & Privacy

Donor information is collected and stored securely. Personal and payment information is never stored on Global Associate servers; all transactions are processed via WebXPay’s secure platform.

Personal information will not be shared with third parties without consent, except as required by law or regulatory authorities.

5. Contact Us regarding these terms

Phone
+94 75 755 5233